Delivery

Free UK delivery on all orders.

Original paintings - your painting will be shipped within 2-3 business days and at this stage you'll receive an email to let you know when it is expected to arrive.

Art prints - please allow 5-8 business days for unframed prints and 10-14 days for framed prints as these pieces of gorgeousness are made to order.

Unframed art prints will be shipped rolled up in a cardboard tube to keep them pristine and will quickly flatten out once unpacked.

Framed prints are delivered in a rigid, corrugated cardboard box made from recycled materials. I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and Issues

Please inspect your order when it arrives and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

I'll get in touch as soon as I've received and inspected your return and can then arrange to refund you on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your fine art print arrives damaged please contact me within 48 hours if you would like a replacement.

Fine art prints are sent directly from the printer so please don't send your purchase back to their address on your shipping label. I can't guarantee that your print will be able to be received safely and this could result in it getting lost.

Obviously a replacement isn't possible for original art, however you can request an exchange (for an item of the same value) or credit (towards a higher priced piece) instead of a refund if you prefer.

You can always contact me for any return question at hello@jainerose.com